Social Footprint

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engagement in practice

About Social Footprint

Bringing people together to solve complex system issues, across diverse sectors, we develop solutions, and innovations for, and with the community.

We collaborate

with public, private and not-for-profit organizations in the development of appropriate, and workable solutions, strategies, frameworks and plans.

We thrive

in working collectively, constructively and creatively to solve complex issues no matter how difficult the conversation or problem.

We connect

the voice, expertise and experience of diverse people and communities across systems.

We specialize

in engagement practice, evaluation and research methodologies.

We translate

evidence and experience-based knowledge into strategy, action and change.

We are: Facilitators | Engagement Practitioners

| Analysts, Strategists and Planners |

Social Scientists | Researchers and Evaluators

our Approach

Our approach

The values and principles threaded through our approach:

Person & Community -Centred

Lived Experience

Engagement

Participatory Action

Person-centred Co-Design

Relationships &

Partnerships

Health & Social Equity

Systems Thinking

Lived Experience Engagement

Capabilities:

Lived and Living Experience governance and leadership
Client, Family, Caregiver lived experience engagement methods
Peer workforce development; peer-led models and integration
Recruitment and support
Policy, systems, and process for effective and safe lived experience integration
Experience-based measurement

Participatory Action

Our participatory action research practice is grounded by the following ethics:

Empowering

and safe

Amplifying diverse voices

Insight distillation, theming and synthesis

Stories as catalyst

for change

Capabilities:

Semi-structured and peer interviewing
Focused group discussion and workshop facilitation
Digital storytelling
Experienced-based, qualitative data collection and thematic analysis
Survey design, methods, and implementation

Capabilities:

Semi-structured and peer interviewing
Focused group discussion and workshop facilitation
Digital storytelling
Experienced-based, qualitative data collection and thematic analysis
Survey design, methods, and implementation

Person-Centred Co-Design

Our principles of co-design, below, were developed with people with a lived experience of mental health challenges. These guide our practice in every setting.

Health & Social Equity

Applying an intersectional lens to assess and address social factors, inequities, histories, and experiences for individual and community wellbeing.

Focus on building relationships and partnerships to achieve social and health equity and wellbeing.

Health and social equity strategy
Equitable health and social service design
Community assessment
Social connection mapping
Inclusive engagement tools, methods and practices
Workplace wellbeing and training
Partnership facilitation and development

Capabilities:

Systems Thinking

Pathfinding to determine appropriate analytical lens and tools to support strategic direction, pathways, and practical steps.

Oriented towards building connectivity across systems and working towards collaboration and integration

Tolerance for complexity

Working across boundaries with a diversity of perspectives and data from those working within systems, and those outside to gain a comprehensive, and shared understanding of challenges.

Capabilities:

Gap analysis
Organizational assessment
Journey and process mapping
Service planning
Framework and model of care design
Landscape scan and situational assessment
Systematic research and literature review
Quantitative and qualitative data analyses

Projects

Developing a Reconciliation, Equity, Accessibility, Diversity and Inclusion (READI) policy and practice framework for the Canadian

sustainable building industry

Client: Sustainable Buildings Canada

Challenge: Reconciliation, equity, accessibility, diversity and inclusion framework for sustainable buildings sector that would reflect integrated and universal design practices and build capability.

Method: Research and review of case studies and trends, panel review discussions.

Outcome: An integrated conceptual framework with practical templates, examples, action planning tools to support translation of practice.

Projects

Conversations in Mental Health: a lived experience mental health literacy video package

Client: Metro North Mental Health

Challenge: A need to build mental health literacy and address stigma using the voices and experiences of those with lived and living experiences of mental health challenges.

Method: Co-design of video concept, workshop and focused discussion groups to determine concepts, key terms, and format.

Outcome: Conversations in Mental Health video, establishment of Lived Experience Engagement Educator role, training modules.

Projects

Client: Ontario Home Builders Association Job Ready Program (with Seeline Group)

Challenge: Evaluation of the OHBA Job Ready Program to address gaps in the construction workforce and to meet housing demand in a changing economic context.

Methods: Discovery review process; stakeholder interviews; situational and gap analysis; partnership and participant experience survey; landscape scan and research.

Outcomes: Evaluation report, recommendations, new program design and funding submission.

Projects

Integration of domestic and family violence response in an Indigenous

maternal health program

Client: Abt Associates/ Department of Prime Minister and Cabinet

Challenge: Aboriginal community-controlled health services, nurse practitioners and family partnership professionals require skills, knowledge and networks to respond appropriately to clients in a maternal program experiencing family and domestic violence.

Methods: Multi-site visits across Australia, leadership interviews, practitioner workshops and client journey mapping, empathy mapping, gap analysis, staff survey and needs identification.

Outcome: Workforce needs analysis and recommendations resulting in training and resources.

Projects

Consumer Engagement

in research framework

Multiethnic students doing research together in library

Client: Queensland University of Technology, Centre for Healthcare Transformation

Challenge: Patient engagement in research is undertaken by individual researchers and teams. A need to embed engagement in the full cycle of health research from priority setting, research design through to clinical trials and co-authorship.

Method: Implementation science approach, virtual and in-person workshop and survey.

Outcome: Report on outcomes, costed plan, role description, and framework implementation guide.

Projects

The Rainy-Day project: exploring language, decision-making,

and care at end of life

The Rainy-Day project: exploring language, decision-making, and care at end of life

Client: Cancer Care Services, Royal Brisbane and Women's Hospital

Problem: Families and consumers with potentially life-limiting health conditions often lacked information and understanding to make informed decisions about the things that mattered most to them and to plan for care at end of life. Conversations about care at end of life are difficult for families and for clinicians.

Method: Journey mapping workshop and personal reflections on care at end of life language, decisions and priorities.

Outcome: Short video series and validation of Rainy Day concept to support conversations and decision-making.

Projects

Equity & Inclusion Framework

Inclusive Engagement Toolkit

Client: Anglicare South East Queensland

Problem: As a provider of personal and long-term care, ensuring culturally appropriate services was a priority especially with the introduction of consumer-driven and procured packages. The risk of widening gaps for those in the community with literacy issues was identified. Additionally, given the diverse services, there was a need to align the approach in long-term care to other areas such as housing and family services.

Method: Comprehensive engagement with the Sudanese community was held working with multicultural health workers and leaders. A combined session with aged care coordinators and community members from diverse backgrounds was held to map client journeys and barriers to access appropriate care packages and referral pathways.

Outcome: An integrated equity and inclusion framework and inclusive engagement toolkit, new resources and interventions to connect with families earlier in their journey.

Projects

Harmony Day Event - Harmony Day flag messaging installation

Client: St John's Anglicare Church

Harmony Day 2017 fell in the aftermath of the Christchurch terrorist attack on a mosque that left 50 Muslim people dead.

St. John's Anglicare church held a special Harmony Day event.

Projects

Arabic-speaking community wellbeing project: co-designing solutions to address social determinants of health

Client: Asthma Foundation, World Wellness Group.

Challenge: Mental health and wellbeing in the Arabic-speaking community is multifaceted, determined by a range of interrelated social factors that requires integrated, community-determined solutions. Conditions such as asthma need to address other factors of wellbeing.

Methodology: A systems map developed with the Arabic-speaking community in Brisbane was undertaken to determine: how the community defines wellbeing using a ‘wellbeing wheel’. This mapping found two social determinants had the greatest impact on overall health: employment and social connection.

Methods: A culturally-appropriate co-design process bringing together content experts and decision-makers: health system managers, bicultural health workers, Arabic-speaking community members and community organizations. The workshop used empathy and journey mapping based on three personas (newly-arrived Syrians) seeking social connection or employment) followed by a priority setting and budgeting activity.

Outcome: Consensus on collaboratively developed solutions, resulting in funding for employment pathway concept.